Privacy policy
Your privacy matters to me. This page explains what information I collect when you use this website or get in touch, why I collect it, and how I keep it safe.
This website is run by me, Claire Smith, a BACP accredited psychodynamic therapist based at Manor Drive Medical Centre, Worcester Park, KT4 7LG.
If you have any questions about how I handle your information, you can contact me at help@counsellingwithclaire.uk.
What information I collect and why
I only collect the information I need to respond to your enquiry. When you use the contact form on this website, you provide your name, email address, and your message. I use this information solely to reply to you.
I do not ask you to create an account. There is no login, no e-commerce, and no payment processing on this website.
I will never sell, rent, or share your personal information with third parties for marketing purposes.
How I protect your information
Your contact form submissions are transmitted securely over an encrypted connection (HTTPS). I take reasonable steps to protect any personal information I hold and to prevent unauthorised access, loss, or misuse.
As a BACP accredited therapist, I follow the BACP Ethical Framework when it comes to handling personal and sensitive information.
Website analytics and cookies
This website uses a simple, privacy-friendly analytics tool to understand how many people visit and which pages are most useful. It does not use cookies for tracking, does not collect personal information, and does not follow you across other websites.
No tracking cookies are set by this website. The only cookies that may be present are strictly necessary technical cookies required for the website to function correctly.
Your rights under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal information I hold about you
- Rectify any inaccurate or incomplete information
- Erase your personal data (the right to be forgotten)
- Restrict how I process your information in certain circumstances
- Data portability, meaning you can ask for your data in a commonly used format
- Object to the processing of your personal data
If you would like to exercise any of these rights, please email me at help@counsellingwithclaire.uk. I will respond within 30 days.
If you are not satisfied with how I have handled your information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
How long I keep your data
I keep contact form enquiries only for as long as they are needed to respond to you and handle any follow-up. Once our correspondence is complete and there is no further need to retain it, I will delete your information securely.
If you become a client, separate data retention policies apply to your therapy records, and these will be explained to you at the start of our work together.
Third-party services
This website is hosted on Vercel. When you visit the site, Vercel may process certain technical data (such as your IP address and browser type) as part of delivering the pages to you. You can read Vercel's privacy policy for more details on how they handle this.
I do not use any other third-party services that collect your personal information.
Updates and contact
I may update this privacy policy from time to time to reflect changes in how I run the website or to meet legal requirements. Any changes will be posted on this page with an updated date.
If you have any questions or concerns about your privacy, or if you would like to make a request about your personal data, please get in touch at help@counsellingwithclaire.uk.
Last updated: March 2026